Users’ satisfaction with the primary health care information system in Croatia: a cross-sectional study

Andrijašević, Lidija and Angebrandt, Petra and Kern, Josipa (2012) Users’ satisfaction with the primary health care information system in Croatia: a cross-sectional study. Croatian Medical Journal, 53 (1). pp. 60-65. ISSN 0353-9504

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Abstract

AIM: To evaluate the primary health care information system from the general practitioner's (GP) point of view. ----- METHODS: Sixty-seven Croatian GPs were distributed a questionnaire about characteristics of the GP's office, overall impression of the application, handling of daily routine information, more sophisticated information needs, and data security, and rated their satisfaction with each component from 1 to 5. We also compared two most frequently used applications--application with distantly installed software (DIS) and that with locally installed software (LIS, personal computer-based application). ----- RESULTS: GPs were most satisfied with the daily procedures and the reminder component of the health information system (rating 4.1). The overall impression ranked second (3.5) and flexibility of applications followed closely (3.4). The most questionable aspect of applications was data security (3.0). LIS system received better overall rate than DIS (4.2 vs 3.2). ----- CONCLUSION: Applications received better ratings for daily routine use than for overall impression and ability to get specific information according the GPs' needs. Poor ratings on the capability of the application, complaints about unreliable links, and doubts about data security point to a need for more user-friendly interfaces, more information on the capability of the application, and a valid certificate of assessment for every application.

Abstract in Croatian

Zadovoljstvo korisnika informatičkim sustavom u primarnoj zdravstvenoj zaštiti u Hrvatskoj: presječno istraživanje ----- Cilj Ocijeniti informatički sustav u primarnoj zdravstvenoj zaštiti s gledišta liječnika. ----- Postupci Šezdeset i sedam hrvatskih liječnika u primarnoj zdravstvenoj zaštiti ispunilo je upitnik o obilježjima njihove ordinacije, ukupnom dojmu o aplikaciji koju su koristili, načinu procesiranja podataka iz svakodnevnog rada, sofisticiranijim informatičkim potrebama i sigurnosti podataka i ocijenilo je svoje zadovoljstvo svakom komponentom od 1 do 5. Usporedili smo dvije najčešće korištene aplikacije – onu instaliranu na udaljenom mjestu i onu instaliranu lokalno, odnosno na osobnom računalu. ----- Rezultati Liječnici su bili najzadovoljniji načinom na koji informatički sustav procesira podatke iz svakodnevnog rada i šalje podsjetnike (ocjena 4,1). Nakon njih su slijedili ukupni dojam (3,5) i fleksibilnost (3,4). Najupitniji aspekt bila je sigurnost podataka (3,0). Lokalno instaliran sustav dobio je bolju ukupnu ocjenu nego sustav instaliran na udaljenom mjestu (4,2 vs 3,2). ----- Zaključak Aplikacije su dobile bolje ocjene za svakodnevnu upotrebu nego za ukupni dojam i mogućnost pronalaska specifične informacije koju liječnik traži. Loše ocjene operabilnosti, prigovori o nepouzdanim poveznicama i sumnje u sigurnost podataka ukazuju na potrebu da se razvije sustav koji ima sučelje prilagođenije korisniku i nudi više informacija o svojim mogućnostima, te da svaki sustav ima valjan certifikat.

Item Type: Article
Departments: Katedra za medicinsku statistiku, epidemiologiju i medicinsku informatiku
Depositing User: Marijan Šember
Status: Published
Creators:
CreatorsEmail
Andrijašević, LidijaUNSPECIFIED
Angebrandt, PetraUNSPECIFIED
Kern, JosipaUNSPECIFIED
Date: 15 February 2012
Date Deposited: 30 Mar 2012 10:40
Last Modified: 30 Mar 2012 10:45
Subjects: /
Related URLs:
URI: http://medlib.mef.hr/id/eprint/1564

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